Absolutely. Zendal Backup is a profitable company experiencing continuous month-over-month revenue growth. Such profit is a direct result of operating efficiencies and processes that will allow Zendal Backup to scale proportionately with international growth. Expect Zendal Backup to continue to be a major player in the online backup market for years to come.

Your bill is calculated as a monthly average of your daily space usage. If you delete something part way through the month, it will be factored into the average. If you are still within the free trial, there is no charge, of course.

All data being backed up is compressed and encrypted before leaving your PC. Data is stored at the data center in this encrypted form. Authentication traffic between your PC and the data center is also encrypted. Restores via the web interface are protected using encryption. Zendal Backup uses only the best encryption technology available. At no time will usernames, passwords or data be sent out over the Internet in unencrypted form.

Only if you give someone your password. Passwords are encrypted so you are the only one with access to your password. See 'How does file-sharing work' to learn about how you can selectively share individual files, but not all your data, with other people.

Your data is kept in a state-of-the-art data center alongside the systems of several telephone and communications companies. This highly secure physical infrastructure includes several levels of access control and round-the-clock security officers. Your data is stored at Zendal Backup's data center and only you have access. All data stored at the data center and any communication with the data center is two-way encrypted.

The Backup Client was designed to be firewall friendly. If the firewall is configured to allow outgoing web traffic on ports 80 and 443 (which are required for browsers to function), the Backup Client will function correctly.

You have both a Windows Backup Client and a Web Client. The Windows client provides the backup and simple restore functions. The Web Client provides more powerful restore options and allows you to manage your online data store. The Web Client also provides advanced collaboration features such as sharing files and folders with colleagues, mailing of very large attachments and the ability to access your data from anywhere on the Internet.

Yes. You can configure the number of versions you wish to keep as well as the minimum amount of time between new versions. Through the web interface, you can restore any available version of the file. The number of versions are determined by your setup. It could be 28 days to years, depending on when you update your files.

Not really. Before we backup a new version of a file, we compare it to the previous version and only backup the data that changed. So if you have a 50Mb mail file, and then receive 10Kb worth of new messages, we only backup the 10Kb that changed.

No. Backups are continuous rather than scheduled. The Backup Client continuously monitors your hard drive while you work. When it notices a file that has changed (within set parameters), it backs it up immediately.

No. The Backup Client has a feature that suspends the backup when the PC is in use. When you use the keyboard or mouse, Zendal Backup pauses. When you stop to answer the phone, backup continues. And since we backup the files as they change, the amount of data being sent through your Internet connection is kept to a minimum. Most people can't tell a backup is in progress.

Backups stop and resume automatically. If you unplug your laptop halfway through backup of a large file, the backup continues where it left off when you plug it back in. This is especially useful during the initial backup, which may take some time to complete.

Because backups are compressed, incremental and interruptible, they work quite well on a dial-up connection. If you have a lot of data, you may find that your initial backup takes quite some time. Rest assured that it will get done. Once the initial backup is done, only individual file changes have to go up. So the amount of data going out through your modem is small.

When you install the software, it will automatically locate popular folders like 'My Documents', 'Desktop', 'Favorites', 'Outlook', etc. You have the ability to choose your own selections and change them at any time. We recommend you only backup data files. The system will automatically exclude Program and Operating System files. These generally don't need to be backed up as you can easily reinstall them from the original media.

Yes. We do not charge for the number of PCs you back up. You only pay for the storage they use.Online data is stored in separate volumes that are sorted by PC name and drive letter. If you have a similar file with the same name on more than one PC, there is no danger of the files overwriting each other.

The Backup Client will run on any version of Microsoft Windows from Windows 95 onward and Mac OS X Leopard 10.5.7 or higher.

Very easy. You just a right click the Zendal Backup icon at the bottom of the screen, select 'Restore', find the file in the tree and checkmark it. Then you click Restore. That's it.
To retrieve a previous version of a file, login to the web site; select 'My Data', find the file in the tree; click on the file link, then click the "Download" button. That's it.

Once your data has been backed up, you have the ability to share selected portions of it with whomever you want. You can share individual files or folders. In the 'Online Storage' section of the Web Client, you can mark a file as 'Sharable', and assign it a separate password. The system will give it a unique URL for download and even send an email to the recipient with a link. The system maintains a log of who downloaded it and when. Sharing of folders is similar.

If you need to send a large file to someone, but his or her email will not allow large attachments, use the file-sharing feature of the Web Client. Mark it as 'Sharable' and email the recipient a link to the file. They simply click the link to download the attachment.

Zendal Backup is a tool which can be used to help your business achieve HIPAA compliance. Compliance has as much to do with how you use the tool as it does the tool itself. In terms of security and privacy, we meet all the HIPAA requirements. We have a substantial number of Medical practices as customers. All data is encrypted before it leaves your PCs or Servers. Data is stored in this encrypted form on our storage arrays. There is no way that any of our people can access the data. Please see the Security page on our web site for more on this. In terms of retention and those types of issues, you need to keep HIPAA in mind as you use our service. For Example, you have the ability to delete unwanted data on our service which may go against the HIPAA requirements. We never delete any data that has been backed-up and therefore comply broadly with HIPAA, it really depends on what portions of HIPAA you specifically need to comply with.